Privacy Policy

This Privacy Policy describes how Vitaxis International Limited ("VITAXIS", "we", "us") collects and uses personal data when you use this website. It is intended to help meet requirements under UK GDPR and the Data Protection Act 2018, EU GDPR, and the Swiss Federal Act on Data Protection (revFADP).

1. Controller & contact

Vitaxis International Limited
Registered number: 07611982
Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom
Email (privacy & general): info@vitaxis.com

2. Personal data we collect

• Contact data: name, email, message content and any other information you provide.
• Pharmacovigilance data (if submitted): safety-related information (which may include limited health information) necessary for regulatory reporting.
• Technical & usage data: IP address, device/browser information, pages viewed, and related analytics data (only if you consent).

3. How we use personal data and legal bases

• Respond to enquiries and manage business communications — legitimate interests and/or steps prior to entering a contract.
• Pharmacovigilance and product safety — compliance with legal obligations and/or public interest in the area of public health, as applicable.
• Website analytics (e.g., Google Analytics) — consent (you can withdraw at any time via Cookie Settings).

4. Pharmacovigilance notice

If you submit suspected adverse event information or other safety data, we may contact you for follow-up and may share relevant details with marketing authorisation holders, partners, and competent authorities as required by law. Please avoid submitting unnecessary identifiers and do not submit highly sensitive personal data.

5. Recipients and processors

We may share personal data with trusted service providers who process data on our behalf (for example, email and website analytics providers), and with partners/regulators where required for pharmacovigilance. We require appropriate contractual protections and confidentiality obligations.

6. International transfers

Some service providers (including Google) may process data outside the UK/EU/Switzerland. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses and other lawful transfer mechanisms.

7. Retention

• General enquiries: up to 24 months from last contact.
• Business relationship records: duration of relationship plus up to 6 years (or longer where required by law).
• Pharmacovigilance data: retained for the period required by applicable pharmacovigilance and product safety laws.

8. Your rights

Depending on your location, you may have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent (where applicable). You also have the right to lodge a complaint with a supervisory authority, including the UK Information Commissioner's Office (ICO) and the Swiss FDPIC, and/or your local EU authority.

9. Cookies and analytics

We use cookies to remember your preferences and (if you consent) to measure website usage. See our Cookie Policy and manage your choices via Cookie Settings in the footer.

10. Security

We use reasonable technical and organisational measures to protect personal data. However, no method of transmission over the internet is completely secure.

11. Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

Last updated: 2026